FAQ - User's Guide

last modified Jul 27, 2021

Why can't I login?

Even though we've made PULPchat compatible with more browsers and operating systems without having to download anything, you may still experience problems logging in. It is impossible for any software manufacturer to test every possible environment, considering the different possible combinations of computers, operating system versions, browser versions, and third party software running on the same computer. Use the following guide to help you resolve any problems you have logging in to PULPchat.

Troubleshooting Guide

1	The PULPchat server may be busy, or there may be a problem with your internet connection. If you have no trouble visiting other sites, then the PULPchat server may be under a significantly heavy load. The FREE PULPchat servers are always under a heavy load! If you frequently cannot log in to your favorite PULPchat, contact the website associated with it and ask them to upgrade to one of our affordable paid accounts.
2	If you get a message that says, "This screen name has been reserved..." try a different screen name. If you keep getting this message after trying several random screen names, then the administrator of that PULPchat may have changed the settings. Sometimes a website may allow the public to use their chat room at first but may require users to register once the room becomes popular. Check the website that is associated with the PULPchat you are trying to enter to see if they now require users to register.
3	Have you installed or updated any software on your computer lately? Firewall protection software as well as other programs can disable certain features of your browser. There are usually settings that will allow your browser to function properly again. Try reading the documentation that came with your new software. Next, try contacting the software manufacturer. If you still find that a particular piece of software does not allow PULPchat to load, please email support@pulpchat.com.
4	Have you updated your operating system recently? Many times, Windows Updates contain bugs or will change the security settings of your browser without notifying you. This will prevent many dynamic websites from functioning properly. If you know that PULPchat was working properly before you installed Windows Updates and now PULPchat will not load, try a different browser, like Mozilla Firefox. If you still cannot get PULPchat to load and you are sure it was working properly before you installed Windows Updates, please email support@pulpchat.com and include what version of Windows you are using and what versions of different browsers you have tried.

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