FAQ - General

Were you "rob215" in the Napster chatrooms?

Sure was. I spent many hours there. I learned a lot about what features people want in chat rooms and about common problems that exist in them. The majority of people using Napster at the time were teenagers ... millions of them. These kids will be the consumers of tomorrow if they are not already. They frequently use instant messaging and chat rooms for communication and will expect such tools to be available for the next generation of customer service.


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